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FAQ's - Frequently asked questions

The following is a list of the most frequently asked questions.
If you have any question not answered here then please contact us.

How long has Rough Tracks been operating biking adventure holidays?
How far do we cycle each day?
How many people will be in my group?
Can I come on my own? is there a single supplement?
I’m a vegetarian. Will I get omelettes every day?
Do I bring my own bike or can I hire one from you?
What’s the food like?
Do I have to carry my own baggage?
What do I need to bring with me?
How fit do I need to be? What training should I do for my trip?
How much spending money will I need?
Can you organise flights and other travel for me?
How do I know my money’s safe?
Do I need a passport or visa for trips abroad?

How long has Rough Tracks been operating biking adventure holidays?

Map reading

We started business in the back bedroom in 1992 and are now one of the market leaders. This will be our eleventh year of running professional, high quality tours. (We've also moved out of the bedroom - much to the relief of Lauren and Ben who now have somewhere to sleep and put their toys!). Many of our guests have enjoyed 15 tours with us and several have now passed the 20 mark!

How far do we cycle each day?

Daily distances vary according to the tour you take but off-road tours are usually between 15-30 miles and road tours between 15-60 miles. Our support vehicle is there for those wanting to take things more easily and there are always options for those who would like to do more.

How many people will be in my group?

Group outside garage at Arques

A typical group abroad is between 8-12 people. For UK breaks, where there may be up to 30 people, you split into several smaller groups so you’ll be biking with people of similar ability.

Can I come on my own? Is there a single supplement?

Travelling single doesn’t have to mean travelling alone! A large proportion of our guests, both men and women, come on their own. Biking together quickly breaks the ice and you’ll soon find yourself amongst like-minded friends. Prices are based on shared accommodation. Where accommodation is in B&B or hotels, we’ll arrange for you to share with someone of the same sex at no extra cost. If you would prefer it, you can often reserve a single room by paying the supplement shown with the tour price.

I’m a vegetarian. Will I get omelettes every day?

No. All our hosts are used to creating appetising, nutritious meals for vegetarians. Please indicate on the booking form any foods that you don’t eat, for example eggs, cheese or fish.

Do I bring my own bike or can I hire one from you?

You can bring your own bike (it normally goes as part of your luggage allowance on planes). It should be a proper mountain bike for off-road tours and a hybrid, road or mountain bike (fitted with slick tyres) for road tours and in good mechanical condition. If you want to save the hassle of bringing your own bike we highly recommend hiring one of our excellent bikes with front suspension.

What’s the food like?

The cuisine is always an important and memorable part of your biking holiday. Most tours include a hearty breakfast, delicious evening meal - a local speciality wherever possible and a tasty picnic lunch.

Do I have to carry my own baggage?

We take the weight off your shoulders - literally! The tour support vehicle will meet you along the way with cold drinks, extra snacks and ready for anyone needing mechanical assistance or a lift. Your baggage is transported, ready and waiting for when you arrive at your evening stop.

What do I need to bring with me?

As part of your pre-departure information pack, we will send you a list recommending what things to bring with you. We’ll also send an order form so you will find it easy to buy any cycle clothes or accessories you may require directly from Rough Tracks.

How fit do I need to be? What training should I do for my trip?

You should be used to regular aerobic exercise, including biking, but you don’t need to be an athlete. We will send you specific training tips with your pre-departure information pack. We find that many of our guests also use our UK short breaks as a way of getting some pre-tour practice and meeting both the Rough Tracks staff and fellow travellers for the tour ahead. If you’d like more advice on which tours we would recommend to suit your level of fitness, why not call and talk to one of our friendly staff?

How much spending money will I need?

Our trips are great value for money. Most clients come back having spent much less than anticipated! UK weekends usually include accommodation, breakfasts and a home-cooked meal on the Saturday evening.

Many MTB tours abroad, for example the Cathar trail in France and Minho biking in Portugal, include full board and free wine with the evening meal. Road rides generally are on a B&B basis leaving the group free to choose what and where to eat as well how much you want to spend. There is no official 'group kitty' system or supplement to pay for meals etc. as with many other tour operators. You may want to bring some money for the occasional drinks, snacks and souvenirs.

Can you organise flights and other travel for me?

The areas we visit are en-route for the new low cost airlines such as Ryanair, Easyjet and Go. We ask you to book direct with them. This saves you time and cuts out the middleman. We will advise of which flights are suitable to meet our support vehicle at the airport. For the Brittany bash weekend, ferry costs are included. 

How do I know my money’s safe?

To fully protect your holiday payments, all monies paid by you to us are held in a Client Trust Account. This account is administered by an independent trustee acting on your behalf and your money is not released to Rough Tracks until your holiday has taken place or the services comprising your holiday have been paid for. (This protection fully satisfies the requirements of EC and UK law.) Additionally, if you pay by credit card, the card company guarantees the safety of your payment.

Do I need a passport or visa for trips abroad?

British citizens will need a valid passport for all non-UK tours. Other EEC citizens will not usually require a passport inside the EEC but will need a valid identity card. All EEC citizens will need a full passport outside the EEC. Citizens from countries outside the EEC will usually need a full 10-year passport and sometimes a visa. To be on the safe side, we recommend that all guests should bring a full valid passport and check with the embassy of the country to be visited in your home country.

If you have any question not answered here then please contact us.